Princess Catherine’s recent public appearance delivered more than just a spotlight on the arts—it sparked a heated discussion over style, etiquette, and museum rules.

On Tuesday, June 10, 2025, the Princess of Wales visited the newly inaugurated V&A East Storehouse in East London. Dressed in a striking royal blue suit, she exuded her usual poise and elegance.

High Heels and Low Approval

However, her shoes—black suede pumps by Gianvito Rossi priced at $795—raised eyebrows for not aligning with the museum’s suggested attire. The V&A East Storehouse, a new addition to the Victoria and Albert Museum, functions as a public-access storage facility where visitors can experience conservation and collection work up close.

According to the museum’s website, the building allows guests to “get closer than ever before” to stored artifacts and the conservation process.

Its standout feature, the Weston Collections Hall, spans three levels, incorporating metal grid walkways and glass railings. Portions of the glass floor even offer views of lower storage spaces and architectural elements like the Agra Colonnade.

In light of this design, the museum advises guests to dress appropriately: “We recommend wearing practical clothing and flat shoes. The metal grid flooring is not suitable for stilettos or kitten heels.”

Public Reactions Online

The Princess’s footwear quickly became a talking point online. Critics on social media accused her of ignoring the venue’s guidance. One user asked, “What’s up with her feet,” while another wrote, “Typical, a rule for everyone else but not Catherine.”

A third comment read, “I think that’s very disrespectful. If anywhere asks you not to wear heels to protect the floor you should follow the rules. Anybody else would not have been allowed in.”

Another detractor added, “She couldn’t memorize an 8 second speech which included mostly 3 letter words. You thought Ms. Lazy would read the rules of the museum?”

Some commenters, however, downplayed the situation, pointing out that the museum’s statement was simply a recommendation. “So it’s only advice but not a rule,” one person noted.

Others deflected criticism toward the facility itself, suggesting, “They should improve the flooring.”

Still others used the moment to air broader opinions, with one person writing, “Not a fan, she’s so full of herself & has been rude & unwelcoming to Harry & Megan right from the beginning of their relationship… glad he got away from the royals.”

Supporters Defend the Princess

Not everyone was critical. Many defended the Princess’s style and public service. One admirer wrote, “I love how elegant she is and how she advocates for amazing causes.” Another added, “Now, this is true class and style.”

A Light-Hearted Response from the Museum

While no official statement addressed the heels specifically, Tristram Hunt, director of the V&A, responded with humor during an interview with People magazine. “She is a pro! She dealt with that!” he said.

He further praised her engagement during the visit: “It went really well. She was really focused on the objects — it is impressive.”

Hunt noted her energy and enthusiasm, saying, “It was wonderful to be able to host her.” He also emphasized her deep interest in design, creativity, and craftsmanship.

Catherine’s Artistic Roots

The Princess’s visit underscores her long-term support for the arts. She earned a degree in art history from the University of St Andrews in 2005 and has consistently championed cultural institutions throughout her royal career.

Here’s a closer look at the outfit that stirred a debate—but also reminded many of the Princess’s enduring connection to art and design.